Show Policies

It is our goal to ensure the safety of and enjoyment for all attendees at the Club Industry Show. We appreciate your cooperation in adhering to the conference policies below.

Cancellation Policy

Club Industry recognizes that both professional and personal situations can result in needing to make a change to business travel. If written notice is received by September 14, 2017 the registration fee will be refunded less a $75 processing fee.  After September 14, cancellations are non-refundable.  Approved refunds will be processed within 10 business days.  Refunds will not be issued for no-show registrants.  Please note the program is subject to change at any time.  In the event a session that you have registered for is no longer offered, your registration will be transferred to another class of your choosing provided space is available.  If a suitable class is not available, your registration fees may be refunded, however Club Industry Show will not be liable for any ancillary or related costs, including, but not limited to hotel and airline charges or cancellation fees due to weather or other conditions or circumstances beyond our control.  Requests for refunds must be received in writing, with a detailed explanation by email to registration@penton.com.

Credit Card Policy

All registrations will be applied to the card provided at the time of registration. Conference Registration(s) will not be processed without full payment or if made with declined or invalid credit cards.

Age Restriction

Person(s) under the age of 18, including infants, will only be admitted to the Club Industry (CI) Exhibit Hall when accompanied by a parent/legal guardian who has registered for Club Industry and signed an Attendance Waiver. Under no circumstances shall any person(s) under the age of 18 be admitted into the CI Conference Program(s), any associated Special Event or the exhibit hall floor or dock area during move-in and move-out.

Photography/Video

Exhibitors are permitted to photograph and/or video tape their own booth. Working members of the press are required to obtain pre-approval from the show PR Manager in order to photograph and/or videotape at the show. No other photography or videography is permitted. Pre-approved members of the press must get approval from each exhibiting company before photographing or videotaping any booth.

Exhibitors and attendees understand that Show Management or its authorized representatives may conduct interviews and may take photographs and/or videotape at the Club Industry Show. Exhibitors and attendees hereby grant to Club Industry Show management and its authorized representatives the absolute right and permission to use my name, likeness, biographical information, voice, content of any interview, image and/or photograph and any other indicia of persona ("Persona") or to refrain from doing so, in any manner or media whether existing now or hereinafter developed (including without limitation the World Wide Web and the Internet), worldwide, for trade, advertising and/or promotional purposes. Exhibitors and attendees agree Exhibitors and attendees shall have no rights of review or approval, no Claim to compensation, and no Claim arising out of or resulting from the use, alteration, blurring, distortion or illusionary effect (whether intentional or otherwise) or use in any composite form of Persona and agree to release and hold Club Industry Show management and its authorized representatives harmless for any and all such use(s).

Hold Harmless

Club Industry Show attendees hereby agree to release and hold harmless Show Management, its employees, vendors, agents, contractors, and owners from any and all alleged and/or actual liability, claims, actions, lawsuits, damages, or losses, of any kind ("Claim”) which arise out of or result from attendance at and participation in the event, including but not limited to property damage and personal injuries, whether or not foreseeable.

Right to Deny or Remove

We reserve right to deny admission to, or remove any party from, the Club Industry Show for any reason.

All show policies are subject to change.